What is Yakira Fine Jewellery?
Yakira Fine Jewellery specializes in creating high-quality, handcrafted fine jewellery pieces designed to celebrate life’s special moments. Our collections feature a range of timeless and elegant designs of pure sterling silver.
How can I contact customer support?
You can reach us via mail / Chat / Phone Call during our business hours from Monday to Saturday between 9.30 am to 6.00 pm.
Email: info@yakirafinejewellery.com
Call Us: +91-9266110611
Where is Yakira Fine Jewellery located?
Our office is located at Chhatarpur, New Delhi.
Are your Jewellery pieces made of genuine materials?
Yes, all our jewellery is crafted from genuine materials such as sterling silver, and high quality stones. Each piece is meticulously inspected to ensure the highest quality
Can I customize a piece of Jewellery?
No, as of now we are not providing customization options; however, in the near future we will be providing such options.
Do you provide certificates of authenticity?
Yes, all our fine jewellery pieces come with a certificate of authenticity detailing the materials and stones used.
How should I care for my Silver Jewellery?
To maintain the beauty of your jewellery, store it in a dry, safe place away from harsh chemicals and moisture. Clean it gently using a soft cloth or as instructed in our Jewellery Care Guide
How do I place an order?
You can place an order directly through our website by selecting your desired items, adding them to your cart, and proceeding to checkout. You can also order directly from our Instagram official page or by sending a picture of the selected order to our official WhatsApp number.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods specified at checkout.
Can I change or cancel my order?
Orders can be changed or canceled before they are shipped. Please contact us promptly at info@yakirafinejewellery.com or call us at +91-9266110611 to make changes
How will I know if my order has been processed?
Once your order is placed, you will receive a confirmation email. You will also receive a shipping notification with tracking details when your order is dispatched.
Do you offer worldwide shipping?
No, as of now we are not offering worldwide shipping options; however, in the near future we will be providing such options.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
What if my package is lost or damaged?
Please contact us immediately if your package is lost or arrives damaged. We will work with the shipping carrier to resolve the issue.
What is your return policy?
We accept returns within 7 days of receipt for eligible items in their original condition. Custom or personalized items are non-refundable. Please refer to our Return & Exchange Policy for details.
How do I initiate a return or exchange?
To initiate a return or exchange, contact us at info@yakirafinejewellery.com with your order details. We will provide instructions on how to proceed.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed within 3-4 days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Do you offer repair services?
No, as of now we are not providing repair service options; however, in the near future we will be providing such options.
Can I resize a ring purchased from Yakira?
Yes, we offer resizing services for rings. Fees may apply depending on the complexity of the resizing. Contact us for more information.
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services at checkout for an additional fee.
Can I purchase a gift card?
Yes, we offer gift cards that can be used on our website. Gift cards are available in various denominations.
Do you offer discounts or promotions?
We occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers.